Our Booking Policy

CHECK-IN INSTRUCTIONS:

BLACKCOMB LODGE: 4220 Gateway Dr.

Front Desk: Open 24 hours

Office for ALL CHECK-INS (except for the Horstman House and Le Chamois during operating hours and the Town Plaza Suites)

HORSTMAN HOUSE: 4653 Blackcomb Way 

Front Desk Hours: Peak Season (Nov. 24-April 23 & July 1-Sept. 3) Fridays 9:00 am to 11:00 pm, Saturdays 8:00am to 11:00pm, Sunday to Thursday 9:00am to 5:00pm

Shoulder Season: (April 24-June 30 & Sept. 4-Nov. 23) Fridays 9:00am to 11:00pm, Saturdays 8:00am to 11:00pm, Sunday to Thursday CLOSED. 

AFTER HOURS CHECK-IN: at the Blackcomb Lodge – 4220 Gateway Dr.

LE CHAMOIS: 4557 Blackcomb Way

Front Desk Hours: Peak Season: (Dec. 15-Apr. 15 and July 1-Sept. 3) 9:00am to 11:00 pm

Shoulder Season (Sept. 4-Dec. 14 & April 16-June 30): Sunday to Thursday 9:00am to 5:00 pm and Friday and Saturdays 9:00 am to 10:00 pm

AFTER HOURS CHECK-IN: at the Blackcomb Lodge - 4220 Gateway Dr.

LOST LAKE LODGE: 4660 Blackcomb Way

Front Desk: for hours of operation please call 1-888-621-1177, or e-mail bookings@whistlerpremier.com. 

AFTER HOURS CHECK-IN: at the Blackcomb Lodge - 4220 Gateway Dr.

TOWN PLAZA: 4314 Main Street (Deer Lodge).  

Front Desk: Winter Season: (Dec. 1-April 30) Open 8:00 am to Midnight. Summer/Shoulder Season: (May 1-Nov. 30): 9am-9pm Sunday - Thursday, 8am - Midnight Friday/Saturday, however, hours may vary according to occupancies. Please call 604-966-0999 for our current hours a few days prior to travelling.

AFTER HOURS CHECK-IN: Please refer to instructions on front door of Town Plaza Deer Lodge. 

*ALL AFTER HOURS CHECK-INS (EXCEPT TOWN PLAZA): AT THE BLACKCOMB LODGE - 4220 GATEWAY DRIVE*

Guaranteed check-in 4 pm.
Check Out: 10 am. Key drop off at your check-in location.

Payment/Deposit Schedules

Shoulder Season: May 1 - June 15, 2017 & Sept. 24 - Nov. 22, 2017 *Full payment is charged 48 hours prior to arrival.

Summer Season: June 16 - Sept. 23, 2017 *At time of reservation, a non-refundable booking deposit equivalent to one night’s room and tax is processed *Full payment is charged 72 hours prior to arrival.

Winter Season: Nov. 23 – Dec. 25, 2017 & Jan. 2 - April 30, 2018 *At time of reservation, a non-refundable booking deposit equivalent to one night’s room and tax is processed *Full payment is charged 30 days prior to arrival, or on the booking date if less than 30 days prior to arrival.

Holiday Season: Dec. 26, 2017 – Jan. 1, 2018 *At time of reservation, a non-refundable booking deposit equivalent to one night’s room and tax is processed *Full payment is charged on October 1, 2017. *If booked after October 1, 2017, full payment is processed at time of booking.

Cancellation

Shoulder Season: May 1 - June 15, 2017 & Sept. 24 - Nov. 22, 2017 - *All cancellations after 48 hours prior to arrival, are non-refundable and non-transferable *No shows are regarded as a cancellation and are fully non-refundable. *No refunds are given if all or any part of reservation is cancelled during your stay.

Summer Season: June 16 - Sept. 23, 2017 *Cancellations prior to 72 hours prior to arrival date, will forfeit the booking deposit *All cancellations after 72 hours prior to arrival, are non-refundable and non-transferable *No shows are regarded as a cancellation and are fully non-refundable. *No refunds are given if all or any part of reservation is cancelled during your stay.

Winter Season: Nov. 23 – Dec. 25, 2017 & Jan. 2 - April 30, 2018*Cancellations outside of 30 days prior to arrival will forfeit the booking deposit *Cancellations within 30 days prior to arrival will forfeit full payment *Once full payment has been taken, no refunds are given if all or any part of reservation is cancelled, either before arrival date or during stay *No shows are processed as a cancellation and hotel will retain the full payment.

Holiday Season: Dec. 26, 2017 – Jan. 1, 2018 *Cancellations prior to October 1, 2017 will forfeit the booking deposit *Once full payment has been taken, no refunds are given if all or any part of reservation is cancelled, either before arrival date or during stay *No shows are processed as a cancellation and hotel will retain the full payment.

Other

Credit Cards Accepted: Visa, Mastercard or American Express. Maximum of one credit card per reservation accepted. If the credit card holder is a different person from the reservation holder, a credit card authorization form must be remitted in order to process the reservation. Third party reservations will not be accepted without a copy of the authorization form on file.

Damage Waivers/Security Deposit: At check-in, a pre-authorization is required as a security deposit. The pre-authorization amount varies by property. This amount is $250.00 for the Blackcomb Lodge, $1000.00 for Montebello, Northern Lights and Woodrun and $500.00 for all other properties. The funds will be released 5-7 days after your departure, provided there are no damages, items missing, or extra cleaning required. If a suite is left in unreasonable condition, the card holder will be charged for extra cleaning. The credit card used for the pre-authorization must belong to the person occupying the unit.

Minimum Age Requirements: Guests must be a minimum age of 25 years in order to make a reservation, and must occupy the unit for the entire duration of the stay. * The Majority of Guests in any given party must be a minimum of 25 years old. * Clients will be asked to provide identification when checking in to ensure that they meet the age requirement. Any reservation made under false pretenses will be subject to forfeiture of advance payment, and the eviction of the entire party.

Extra person charges: Extra adults over the base occupancy per unit will be charged $25 per adult per night. Children 18 and under are free.

Parking charges: 3rd party underground parking is available at the Blackcomb Lodge for $18.00 per night, the Alpenglow, Le Chamois and Town Plaza for $15.00 per night, the Marquise for $16.00 per night, the Aspens for $17.00 per night and the Lost Lake Lodge for $20.00 per night. These charges are subject to 5% GST. Parking passes must be purchased at the time of arrival at the property, by using the parking pass dispensers provided (with the exception of the Blackcomb Lodge, where passes are purchased at the front desk). Whistler Premier Resorts does not own or manage the underground parking at any of its properties. The parking at these properties is privately managed and patrolled. Guests are strongly advised to obtain their parking pass first and to not leave their vehicle unattended prior to obtaining parking pass. Parking violations are vigorously enforced by ticketing and towing. Please ensure your vehicle is parked properly with a valid ticket on your dash. Whistler Premier Resorts is not responsible for any towing charges incurred for vehicles improperly parked or those lacking a valid parking ticket.

Pet/Smoking Policy: Sorry, NO PETS and NO SMOKING in any of our accommodations. A minimum fee of $250 will apply should this policy be violated.

Disclaimer * Each unit is privately owned and subject to availability. Should the reserved unit no longer be available for rental, Whistler Premier Resorts reserves the right to relocate the guests to another unit of equivalent or superior quality.

Updated: Mar 22, 2017


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4557 Blackcomb Way
Whistler, BC
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